Welcome to a job that actively improves Sweden's labor market!

Our mission is to create social value by connecting job seekers and employers.

At the same time, we ensure that we provide fair and equal service to our citizens. Together, we get Sweden to work! Do you want to be one of us?

Our Mission

At the national department for Support and Matching, we provide service and support remotely to job seekers. We work with several important areas of responsibility such as matching, guidance, and advice, as well as decisions regarding measures for job seekers. Our main mission is to shorten the time in unemployment.

Our Workplace

We sit together where collaboration and collegial support are central to creating a vibrant atmosphere. The placement location is the Swedish Public Employment Service office in Östersund.

Together, we work towards common goals and can always count on each other's support in our daily work. Our leadership means that we lead results-oriented with a close and coaching approach that encourages participation, motivation, and accountability.

Role Description

We focus on job seekers, and in your role, you will be an important support for job seekers across the country and make a difference every day. The job requires curiosity with the ability to make the difficult simple. A central part of the role is matching to work and education, guidance, and making decisions about measures for our job seekers.

To succeed in the role, we see that you enjoy:

• Offering support and effectively solving the tasks you face
• Interpreting and applying laws and regulations
• Making decisions
• Matching and guiding job seekers towards work and studies
• Working with job seekers primarily via phone
• Working with scheduled assignments
• Navigating and working in multiple systems simultaneously
• Working towards set goals

Your employment begins with an introduction where you will be well-equipped with the necessary skills to handle your upcoming tasks as a civil servant.

If you are ready to make a difference in this important social mission for a developing and supportive organization, then the Swedish Public Employment Service is the place for you.

Basic Requirements for the Position

• University/college education of at least 180 higher education credits (120 credits according to the previous system)
• Alternatively, have worked at the Swedish Public Employment Service as an employment officer, decision handler, customer resource, case officer, or service case officer

And

• At least 2 years of work experience, collectively working at least 50 percent over a total of two years
• Very good knowledge of Swedish, meaning a good ability to communicate in speech and writing, as well as high reading comprehension

Other Merits for the Position

• Worked for at least 1 year providing support and service to customers via phone
• Worked for at least 1 year within government operations
• Worked for at least 1 year with guidance towards work and/or studies

The government value base guides us in our daily work. As an employee with us, you are expected to work fairly, impartially, and with high integrity, as well as contribute to maintaining and strengthening trust in our authority. Read more here (https://www.jobbastatligt.se/var-vardegrund).

In addition to these qualifications, you have personal ability and inclination to work in accordance with the Swedish Public Employment Service's employee principles.

Employees at the Swedish Public Employment Service:

• Take responsibility for their work performance and their contribution to the whole
• Adapt to change and unforeseen events
• Initiate development and contribute to improvement

Our Offer

The position is a permanent full-time employment that begins with a six-month probationary period. Start date by agreement. The placement location is Östersund.

We offer favorable vacation agreements, the possibility of flexible working hours in agreement with the employer (after the completion of an introduction of about 9 weeks), wellness during working hours, and wellness benefits. Employee surveys show that working with us gives a sense of contributing to an important social mission, being able to balance work and leisure well, and being part of a community.

Read more about our organization and our mission on our website here (https://arbetsformedlingen.se/om-oss).

Application

Welcome with your application no later than 2026-01-09.

Attach your CV specifying years, months, and tasks for each employment, as well as certificates that support the requirements for education and/or work experience in your application. It is important that you answer the selection questions in detail and truthfully, so that we can get a clear picture of your experience. If the requested information is not provided, you risk being excluded from the selection. You do not need to submit a cover letter.

If you have protected personal information, please contact the Recruitment Partner named in the advertisement for assistance in submitting your application.

The Swedish Public Employment Service applies an evidence-based recruitment process. You can read more about our recruitment process on our website here (https://arbetsformedlingen.se/om-oss/jobba-hos-oss).

Selection tests may occur in our recruitment process, and we will provide you with more information about the process via email after the application period has ended.

We actively work to be an authority free from discrimination. It is important to us that all competencies are utilized, and we welcome all applicants. We view positively if you have knowledge of any of our national minority languages.

Welcome to the job that gets Sweden to work! Here you work on behalf of the government for a labor market that helps people move forward. We unlock opportunities so that job seekers find employment and employers find their next employee. To achieve the goal, we need to collaborate, within the authority but also with various external actors across the country. Together we drive change, develop new working methods, and create solutions that allow Sweden to continue moving forward.

Read more here (https://arbetsformedlingen.se/om-oss/jobba-hos-oss).